19th March 2020 | Updated 2nd April 2020
To Our Valued Loyal Guests,
With so many things in a state of flux right now, I wanted to speak to you personally to give you an update on what we are doing at The Castle Hotel, Dublin to remove some of the uncertainty you may have about any travel plans that you have in place, or that you may make going forward.
The Castle Hotel in Dublin’s City Centre is currently open, to residents only. As travel around our city must be 'essential', we will kindly ask customers to present evidence of the purpose of their travel at the time of booking.
Before anything else, our absolute first priority is the safety of our hotel guests and our team. As such, we always have high standards for cleanliness and hygiene in place, but in response to the COVID-19 novel coronavirus, we have elevated those standards even higher in an effort to maintain a more sterile environment for our guests and our team.
Monitoring Developing Information Closely:
Our team at the Castle Hotel, Dublin, have been closely monitoring the Health Service Executive, World Health Organisation and Merrion Street statements regarding the COVID-19 novel coronavirus, and sharing that new information with our team. We are also taking guidance from the Licensed Vintners Association and the Irish Hotel Federation as the situation is constantly evolving.
On a daily basis we are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address not only COVID-19, but a broad range of contagions.
Team Health, Safety and Hygiene Knowledge:
Training our employees to have a high level of health, safety and hygiene knowledge is absolutely essential to having a successful health, safety and hygiene program within our hotel.
Central to the Irish Government’s Chief Medical Officers strategy for delaying and reducing the spread of this virus is ‘Social Distancing’. Our team are practicing ‘social distancing’ from both team colleagues and guests where possible. The HSE.ie is recommending that we keep a space of 2 meters between each other and to reduce the number of people we meet every day. Our business has taken steps to minimise interactions with guests and between guests. Simples steps like staggering meal times and reservations. Separating the tables in our restaurant and breakfast room and now only allowing hotel residents to enjoy restaurant services.
Hand Hygiene: Frequent and correct hand washing is vital to help combat the spread of viruses. Our team is reminded daily that cleanliness starts with this simple act. It’s important for their health and that of our hotel guests.
Cleaning Products and Protocols: We work with our supplier and vendors to make sure our hotel can procure and use virus-killing products as well as the protective equipment (PPE) they need to use them.
Guest Rooms: Our hotels use cleaning and disinfecting protocols to clean and sanitise rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items like remote controls, televisions, telephones, kettles, hand dryers, seat backs, door handles, light switches, table tops, ironing board, safe, taps, toilet handles and seats.
Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the surfaces of our front desks, lifts (and lifts buttons), door handles, public bathrooms, bar and table tops, chair rails, and shared computer keyboards.
Back of House: In the spaces where our employees work out of public view, our hotels are increasing the frequency of cleaning and focusing on high-touch areas like stairway entrances, locker rooms, laundry rooms and staff offices.
Closure of restaurant and bar: We continue to monitor the guidance regularly. At the end of March we needed to close our restaurants and bar and we are now offering a Room Only Rate for accommodation.
Revised Reservation and Cancellation Policies
I'd like reserve a room?
Ring 00353-1-8746949 or email email@example.com to make your reservation. Due to the revised government guidelines in March 2020, all travel in Dublin must be 'essential'. You will need to provide evidence at the time of reservation. We apologise for any inconvenience. We currently can only offer a ROOM ONLY rate.
How have you booked?
I booked directly with Castle Hotel Dublin
I have a flexible booking - please call the hotel on +353-18746949 or email firstname.lastname@example.org and we can help.
I have a prepaid booking such as a stay and save deal or advanced purchases, we are offering you the opportunity to change dates free of charge alternatively we will offer you a like for like voucher so you have flexibility over when to re-book. We are monitoring the situation closely. Please call the hotel on +353-18746949 or email email@example.com
I have booked Castle Hotel, Dublin with an Online Travel Agent such as booking.com, Expedia, hotels.com, HRS Hotels etc
Please contact your travel agent directly as their policies and procedures may differ to ours. Also if you need to cancel you will have to cancel with the travel agent you booked with.
Finally, I just want to thank you for your loyalty to the Castle Hotel, Dublin.
At times like these, our family and team believes that giving a warm Irish welcome and providing a personal service and comfort is more important than it ever was, and we will continue to do just that for our hotel guests.
I hope to see you soon.
Castle Hotel, Dublin