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Castle Hotel Dublin FAQ's


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Do you have internet?
Yes, the Castle Hotel has complimentary Wi-Fi access available in all our bedrooms and public areas.  

Do you provide parking?
Yes, secure parking is available at the hotel and costs 15 Euro per day.

Does your carpark have a height restriction?
Yes, the height restriction for our carpark is 2.85 meters or 9ft 4 inches.

Do you serve Breakfast?
Yes, Full Irish Breakfast or Vegetarian Breakfast is included with all our rooms.

What transport is available to get around?
A lot of attractions are within easy walking distance but we also have a local bus service that stops 1 minute from the hotel.  

Is there is bus from the airport that stops near the hotel?
The 747 Dublin Bus or Aircoach express buses from Dublin Airport stop on O’Connell Street Upper, which is a 5 minute walk from The Castle Hotel. The Aircoach departs every 15 minutes offering a swift service to Dublin Airport and accepts contactless payment (single or return). 
For those on a budget and with a little more time, from Dublin Airport take Dublin Bus 16 or 41 in the direction of Dublin city centre to Parnell Square, 1 minute walk from the Castle Hotel. For more about fares and leap cards see Dublin Bus.

How late is the hotel open?
Our reception is open 24 hours.

Does the Hotel have an Elevator?
Yes, the Castle Hotel has two Elevators.

Is there somewhere we can store our luggage if we arrive before check in time?
Yes we have a luggage room where you can store luggage before check in time.
You can also leave your luggage here if you have a late flight. This is complimentary. 

Can you arrange taxi transfer from Dublin airport?
Yes, if you contact our Taxi transfer directly at airporttransferme@gmail.com or contact us at info@castle-hotel.ie or +353(0)1-8746949 and we can arrange it for you.

What are the hotels Sat Nav Co-ordinates?
Our Co-ordinates are   +53.354768  -6.263296

What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay.

Why is the credit card pre-authorised?
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 5 working days for credit card and  10 days for debit card to clear in your account.

The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorizing bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre- authorisation can be held on your card for a minimum of 5 working days for credit card or 15 days for debit card. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

***Please note that the hotel reserves the right to pre-authorize your credit card 48 hours prior to arrival.
Non-valid credit cards will result in automatic cancellation of the reservation.***

What are the nearest attractions to the Castle Hotel? 
The Castle Hotel is near The Gate Theatre, Dublin City Hugh Lane Art Gallery, Garden of Remembrance, GPO Witness History Exhibition, Henrietta Street, Dublin's Writers Museum, James Joyce Centre, Abbey Theatre, Teacher's Club and O'Reilly Theatre. The Castle Hotel is in walking distance of Trinity College,  Temple Bar, EPIC, National Leprechaun Museum, Dublin Wax Museum and Smithfield. See our Dublin Guide for some great ideas. 

What time is guest check-in?
You may check-in at 2pm, although you may also like to leave your luggage at the Castle Hotel while you explore Dublin. 

Do the rooms have a hairdryer? 
All the bedrooms at the Castle Hotel have a hairdryer in addition to tea and coffee making facilities.

Do you have bedrooms with kitchen facilities?
The Harry Clarke Mews, at the Castle Hotel has additional facilities including a small kitchenette with refridgerator . This makes it perfect for guests that are visiting nearby hospitals such as the Rotunda Maternity Hospital, the Mater Private, the Mater Hospital and Temple Street Children's Hospital or that may need to store medication as they travel to Dublin.

Is the Castle Hotel near the 3 Arena?
The Castle Hotel is a 40 minute walk from the 3 Arena Dublin, however the Castle Hotel is a 10 minute walk away from the Luas tram stop which will bring you directly to the 3 Arena entrance in the docklands. 

Are you open during the Covid19 Coronavirus pandemic?
The Castle Hotel remains open during the Covid19 restrictions for essential travel purposes. We are offering a room only rate and guests need to provide documentation to support their travel. Booking can be made directly via email or over the phone on 00353-1-8746949.
We look forward to welcoming more guests when Ireland moves to phase 4 of the reopening plan.