Castle Hotel Dublin FAQ's

What time is guest check-in?
You may check-in at 3.00pm, although you may also like to leave your luggage at the Castle Hotel while you explore Dublin.

What is the latest time I can check-in?
Reception is open 24/7 but please let our team on reception know if you’ll be arriving after 10pm. Our main entrance door may be locked for security reasons after this time but ring the bell and our night porter will welcome you.

What is the latest time I can check-out of the Castle Hotel in Dublin?
Check-out at The Castle Hotel in Dublin is by 12 noon on your departure date. We are happy to store any luggage for you if you'd like to check out before 12. 

How late is the hotel open?
Our reception is open 24 hours.

Do you have internet?
Yes, The Castle Hotel has complimentary Wi-Fi access available in all our bedrooms and public areas. You’ll be given our Wi-Fi code on check-in.  

Does the Castle Hotel have an Elevator?
Yes, The Castle Hotel has two elevators. Please let a member of our team know at the time of booking if you need a room close to an elevator.

Is there somewhere we can store our luggage if we arrive before check in time?
Yes, we have a luggage room where you can store luggage before check in time. You can also leave your luggage here if you have a late flight. 

Parking & Transport

Do you provide parking?
Yes, secure parking is available at the hotel and costs 15 Euro per day.

Does your carpark have a height restriction?
Yes, the height restriction for our carpark is 2.85 meters or 9ft 4 inches.

What transport is available to get around?
A lot of attractions are within easy walking distance but we also have a local bus service that stops 1 minute from the hotel. Dublin Bus Hop on and Hop off buses stop on Parnell Square, across the street from The Castle Hotel.

How do I get to The Castle Hotel from Dublin Airport?
To The Castle Hotel in the city centre from Dublin Airport you can choose bus, coach, taxi or car rental.

Is there is bus from the airport that stops near the Castle Hotel?
Take the Aircoach or Air Express coach from Dublin Airport stop on O’Connell Street Upper, which is a 5 minute walk from The Castle Hotel. The Aircoach departs every 15 minutes offering a swift service to Dublin Airport and accepts contactless card payment (single or return).

For those on a budget and with a little more time, from Dublin Airport take Dublin Bus 16 or 41 in the direction of Dublin city centre to Parnell Square, 1 minute walk from the Castle Hotel. Please make sure that you have the exact change to pay for your fare as drivers cannot accept Euro notes or give change.

Is there somewhere we can store our luggage if we arrive before check in time?
Yes we have a ‘left luggage’ room where you can store luggage before check in time. You can also leave your luggage here if you have a late flight. 

What is the Eircode for the Castle Hotel Dublin? 
D01 R640

What are the hotels Sat Nav Co-ordinates? 
Our Co-ordinates are   +53.354768  -6.263296

What are the nearest attractions to the Castle Hotel? 
The Castle Hotel is near Dublin City Hugh Lane Art Gallery, Garden of Remembrance, Croke Park, Gate Theatre, GPO Witness History Exhibition, Henrietta Street, James Joyce Centre, Abbey Theatre and O'Reilly Theatre, Trinity College Book of Kells exhibition, Temple Bar Cultural Quarter, EPIC, National Leprechaun Museum, Dublin Wax Museum Smithfield and more. See our Dublin Guide for some great ideas. 


What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay.

Why is the credit card pre-authorised?
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 5 working days for credit card and  10 days for debit card to clear in your account.

The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorizing bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre- authorisation can be held on your card for a minimum of 5 working days for credit card or 15 days for debit card. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.

***Please note that the hotel reserves the right to pre-authorize your credit card 48 hours prior to arrival. Non-valid credit cards will result in automatic cancellation of the reservation.***

How can I cancel or adjust my reservation?
If you booked your room through an Online Travel Agent, such as / Expedia etc, please contact them directly as their terms and conditions will apply. If you booked your room directly with us, you can change or cancel your reservation until 48hr prior to check in at 3pm. Please contact a member of our reservations team on +353-1-8746949 or email to cancel or adjust your booking at The Castle Hotel in Dublin.

Do you accept cash?
We accept cash in our bar and restaurants, however we appreciate cashless transactions.  

Breakfast and Dining

Do you serve Breakfast?
Yes, Full Irish Breakfast, Vegetarian Breakfast or Continental Breakfast is included with all our rooms at The Castle Hotel.

What time is Breakfast served at The Castle Hotel?
The Castle Hotel serves Continental breakfast from 7am. Hot breakfast is served daily from 7:30 to 10:30am. 

I am checking out early, can I still have breakfast?
Yes you can certainly enjoy breakfast with an early check out. This consists of a take-away package of a muffin, piece of fruit and a juice. Please order this the night before with a member of our reception team.

Do you have outdoor dining?
Yes, the Castle Hotel has outdoor dining available in our covered garden.  

General FAQ

Do you offer laundry service?
We can recommend local laundry services nearby.

Is the hotel pet friendly?
No, we only accept service animals.

I lost or forgot something in your hotel. Have you found it?
Please contact a member of our reception team to see if we found it.

How old is the hotel?
The Castle Hotel in Dublin, was established in 1809, making it Dublin’s oldest hotel. Discover our history here.

Who should I contact if I need like to make a complaint or give feedback?
Should there be any issue during your arrival and stay, please bring this to the attention of our team at Reception as soon as possible. We would like to take immediate steps to help you. If you wish to leave feedback or are not satisfied please contact Yvonne O’Keeffe, General Manager on

Still looking for an answer?
Contact us