We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer, such as which browser you are using and the size of your screen.
Google advertising features
In addition to the anonymous analytics information collected above, we also use some of Google Analytics' advertising features. In particular we use their remarketing tools and their demographics and interest reporting.
Remarketing with Google Analytics allows us to target our web adverts at you elsewhere around the web. We do this by setting a cookie when you visit our website identifying you as a visitor. When you later visit a page elsewhere on the web that includes Google advertisements, Google can see that you are a visitor to our website and is more likely to show our advertisements to you.
Google Analytics Demographics and Interest Reporting makes age, gender, and interest data collected by Google available to us so that we can better understand who our users are.
When you book a stay with us or order a gift voucher via our website we will record specific personal information about you, such as your name and email address. We also log account and transaction history or accounting purposes, and to monitor our business activities.
We use the SynXis Central Reservation System by Sabre Hospitality to take bookings via our website. Sabre is a global organization headquartered in the United States and with information systems in several countries around the world. When you book using this system your personal information will be shared with Sabre for the purposes of making your booking and may be transferred outside of the EU. You can read about Sabre's approach to your privacy on their website.
Social media embeds
We include certain social media widgets on our website, like YouTube videos and Facebook buttons. To do so we embed code that they provide and we do not control ourselves. To function, their widgets generally know if you're logged in; for example Facebook uses this to say "x of your friends like this".
We do not have any access to that information, nor can we control how those networks use it.
We like to keep our guests in the loop on events and offers around the Castle Hotel, which we do so using occasional emailed newsletters. To do so we maintain email marketing lists, which are stored and managed by Web Smart Media.
You may opt out of receiving these emails at any time, either by clicking the unsubscribe link in any of the emails or by contacting us directly.
A cookie is simply a technology for remembering something about you, in the form of small pieces of data that we store in your web browser. Every time you visit our website our cookies are sent to us, letting us recognise you as the same person that had visited previously.
Things you can do
You have the right to control how we use your personal information. In particular, you may at any time:
- get a copy of any personal data we hold about you
- have any incorrect, inaccurate or incomplete date corrected
- ask that personal data be erased if it is no longer needed
- ask that your data is not used for marketing purposes
If you need to do so then please get in touch with us via the details below.
If you have any questions regarding this privacy notice please contact us by email at email@example.com