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FAQs

Do you have internet?
           Yes, we have complimentary Wi-Fi access available in all our bedrooms and public areas.  

Do you provide parking?
           Yes, secure parking is available at the hotel and costs 15 Euro per day.

Does your carpark have a height restriction?
            Yes, the height restriction for our carpark is 2.85 meters or 9ft 4 inches.

Do you serve Breakfast?
           Yes, Full Irish Breakfast or Vegetarian Breakfast is included with all our rooms.

What transport is available to get around?
           A lot of attractions are within easy walking distance but we also have a local bus service that stops 1 minute from the hotel.  

Is there is bus from the airport that stops near the hotel?
           The 747 or Air coach stops on O’Connell Street & the hotel is a 5 minute walk from here.

How late is the hotel open?
           Our reception is open 24 hours.

Does the Hotel have an Elevator?
           Yes the Hotel does have an Elevator.

Is there somewhere we can store our luggage if we arrive before check in time?
           Yes we have a luggage room where you can store luggage before check in time.
You can also leave your luggage here if you have a late flight.

Can you arrange taxi transfer from Dublin airport?
           Yes, if you contact our Taxi transfer directly at airporttransferme@gmail.com
or contact us at info@castle-hotel.ie or +353(0)1-8746949 and we can arrange it for you.

 What are the hotels Sat Nav Co-ordinates? 
           Our Co-ordinates are   +53.354768  -6.263296

What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay.

Why is the credit card pre-authorised?
When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 5 working days for credit card and  10 days for debit card to clear in your account.
The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorizing bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre- authorisation can be held on your card for a minimum of 5 working days for credit card or 15 days for debit card. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank.


***Please note that the hotel reserves the right to pre-authorize your credit card 48 hours prior to arrival. Non-valid credit cards will result in automatic cancellation of the reservation.